Skype Offers More Explanations and Reassures that All is Well: The Skype outage is somewhat analogous to the JetBlue clusterfuck earlier this year. Both companies took a hit, exposing vulnerabilities in their infrastructures and inconveniencing multitudes of users. However, they both have been spinning their mishaps into positive outlooks:
- Improve and strengthen back-end infrastructure to prevent future catastrophes
- Timely PR opp to reinsure user confidence and regain trust
- Compensations: JetBlue offered free flights (I think?), and Skype offered an extra week of free service.
Bottom line: The outage may ultimately help Skype propel forward if they keep playing their cards right. It’s the “1 step back, 2 steps forward” type thing.
Shaun Haber
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